Essential Duties & Job Requirements:

 

Demonstrated knowledge and capability in working collaboratively across project teams and customers

·        Develops annual goals, objectives, and directs priorities to meet the goals of the projects under the auspice of the Strategic Initiatives Department

·        Follows and implements the procedures outlined for the specific project 

·        The OTCNET project works with Federal Departments that process payments using the OTCNET Federal payment platform and the Implementation Specialist will be part of the Agency Adoption team

·        Connects with the teams to include Department of Treasury as the main client and with the Federal Departments that use OTCnet on behalf of Treasury.  An example is reaching out to the users of OTCnet to ensure they received an OTCnet customer survey.  After confirming the correct users have completed the survey, the Implementation Specialist will work with the Agency Adoption team to compile and analyze results of the survey

·        The ECP project is the Federal Governments Electronic Check Processing payment system, and the Implementation Specialist works with the different government agencies to enable them to accept payments via this system. 

·        Collaborates with both external and internal teams to ensure information provided to customers is correct.  This is often the first-time agencies are learning about ECP requiring the Implementation Specialist to understand and be comfortable explaining to new users the steps required to begin using the system.

·        Ensures project processes are followed and provides insight on how to ensure processes are effective and efficient

·        Updates job knowledge by participating in educational opportunities, reading professional publications,   

·        Keep abreast of new products and services and enhance existing project relationships, work with technical staff and other internal colleagues to meet customer needs, and arrange and participate in internal and external client debriefs.

 

Compliance and Operations.

·        Adherence to the Bank’s Mission Statement, Vision and Core Values and Code of Ethics

·        Ensures that staff follows Bank policies and procedures to prevent fraudulent transactions.

·        Ensures associates adhere to service standards

·        Maintains security controls to protect customers, staff, and Bank resources from criminal activity.

·        Safeguards negotiable items

·        Ensures compliance with federal and local bank regulations

·        Ability to define, communicate and monitor compliance with the financial plan.

 

Supervisory Responsibilities:  

·        N/A

 

Competencies:

Communication

Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods

Cost Consciousness

Conserves organizational resources; Contributes to profits and revenue; Develops and implements cost savings measures; Works within approved budget

Customer Service

Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service

Judgment

Displays willingness to make decisions; Exhibits sound and accurate judgment; Exhibits sound and accurate judgment; Includes appropriate people in decision making process; Makes timely decisions; Supports and explains reasoning for decisions

Problem Solving

Develops alternative solutions; Gathers and analyzes information skillfully; Identifies problems in a timely manner; Resolves problems in early stages; Works well in group problem solving situations

Oral Communication 

Demonstrates group presentation skills; Listens and gets clarification; Participates in meetings; Responds well to questions; Speaks clearly and persuasively

 

 

 

 

 

Work Environment

While performing the responsibilities of the job, the employee is exposed to florescent lighting. The noise level in the work environment is usually quiet to moderate, and characteristics of those working in an office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job

 

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

  • Lifting 10-20lbs. on occasion

  • Sitting for 6-8 hours per day

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Travel: N/A

 

Required education and experience

·        Bachelor’s degree in accounting, business administration, or a related discipline preferred

·        High School Diploma with 4 or more years of Banking experience

·        A minimum of at least 3 to 4 years’ experience in customer service and working on special projects preferred

·        Ability to collaborate work with internal, and external teams